How we rate

Contact

  • Updated:
  • Checked by the editorial team
  • For players in Australia · 18+

Writing to the editorial desk

Email is the only channel, and it works: write to the editorial desk. Messages are read by the people who check the reviews, so a correction goes straight to whoever can fix it.

It helps if you tell us the page, the figure or sentence you think is wrong, and where you saw the current version – a link to the operator’s terms or the regulator’s register is ideal. We check the source and change the page if it disagrees with us.

Who you are writing to

Sunquill Media Group DMCC
HDS Business Centre, Cluster M, Jumeirah Lakes Towers, Dubai, United Arab Emirates

There is no telephone number for the site.

Outside our reach

No casino account anywhere is visible to us, and we can neither unfreeze one nor release a payout. Disputes over deposits, promotions or cashouts belong with the operator first, then with its licensing body. If gambling is getting out of hand, Gambling Help Online answers free of charge, day and night, on 1800 858 858.

Checked by the onlineaucasino.com editorial team

What we verify before a brand goes on a list

  • Licence on the regulator's register
  • Bonus terms as the operator publishes them
  • Withdrawal limits and stated processing times
  • Deposit rails that work from Australia
  • Limits, time-outs and self-exclusion tools

Pages on this site are compiled and checked by our editorial team from primary sources only: the operator's own terms, bonus and cashier pages, and the public register of the licence the brand names. We do not open accounts or deposit money on a reader's behalf, and we do not print a figure we cannot point to in writing – where an operator publishes nothing, the field stays empty instead of being estimated. The full method is set out in how we rate, and who stands behind these pages in our editorial standards.